Order Processing & Shipping

• Orders are processed and shipped within 1-3 business days (excluding weekends).

Pre-Orders

• Pre-ordered items are custom-made and require at least 1-3 weeks to process before shipping.
  
• Current pre-order items: The Big 9 Polo Collection

Tracking Information

• Tracking numbers and order confirmations are emailed once your order is shipped.
• Domestic orders typically arrive within 1-3 business days via USPS/UPS.
• International orders may take longer and are best shipped with DHL Worldwide for speed and reliability.

Shipping Carrier Responsibility

• We are not responsible for carrier issues once your package is shipped.
• For lost or delayed packages, please contact the shipping carrier directly:
  • USPS/UPS: Claim and locate packages directly with the carrier.
  • DHL (for international orders): Handles claims, reimbursements, and locating packages.

Returned Packages

• If a package is returned to us due to refusal or an incorrect address, the customer is responsible for reshipping fees.

International Orders

• Customers are responsible for import fees or duties.

A positive customer experience is one of our highest priorities. For any questions, feel free to contact us:  info@simbo.store