Refund policy

Return & Refund Policy – RM Wear

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at  info@simbo.store
Returns should be sent to the following address:

Simbo Returns
9709 Brevard Street, Laurel, MD, 20723

Please do not send any items back without first contacting us — unauthorized returns will not be accepted.

Once your return is accepted, we’ll provide:

  • A return shipping label

  • Instructions on how and where to send your package

You can contact us anytime at  info@simbo.store for return-related questions.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders, personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

If you’re unsure whether your item is returnable, contact us before submitting a return.

Exchanges

The quickest way to get the item you want is to return the item you have. Once the return is accepted, place a new order separately.

EU 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must still meet the return conditions: unused, in original packaging, and with proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at  info@simbo.store